The documents a SIL provider needs to register

SIL is a certification audit, so the document set is larger and more participant-specific than for lower-risk supports. Here's what an auditor will expect to see. (This is general information — confirm the exact requirements against the final NDIS SIL Practice Standards.)

Core Module policies (the foundation)

• Incident management (and a reportable-incidents process)
• Complaints management
• Risk management
• Privacy and dignity
• NDIS Code of Conduct
• Human resource management (worker screening, training, supervision)
• Continuity of supports
• Emergency and disaster management
• Infection prevention and control
• Medication management (if you support medication)

The new SIL Practice Standard documents

• Supported decision-making — how you support each participant's choice and control
• Safeguarding — protecting participants from harm, abuse, neglect and exploitation
• Practice governance — how you oversee the quality and safety of supports
• Tenancy separated from support — your SIL service agreement must keep the participant's housing separate from their support, so they can change provider without losing their home

Participant-level documents (one set per participant)

• Individual support plan, linked to NDIS goals
• Participant risk assessment
• Personal Emergency Evacuation Plan (PEEP)
• Participant compatibility assessment (for shared dwellings)
• Medication and mealtime management plans (where relevant)
• Behaviour support plan and restrictive-practices authorisation (if applicable)

Operational documents

• Roster of Care — the hour-by-hour staffing and funding map the NDIA uses, reconciled to each participant's plan
• Service agreements, participant handbook, consent and conflict-of-interest forms

Registers (kept current and used)

• Incidents, complaints, risks, training
• Restrictive practices (with monthly reporting, including nil reports, if applicable)
• An expiry tracker for screening, insurance and first aid

The catch

An auditor checks that you follow these documents — they interview your workers and participants. Generic templates that describe an organisation you're not, or plans that are out of date, stall the audit. The documents need to fit how your service actually runs.

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