Every policy and procedure a SIL provider needs

A SIL certification audit samples a document set of 30+ documents: 14 policies, 6 registers, and a set of participant and service documents — assessed against the Core Module and the SIL Practice Standards (final, in force 1 July 2026). Here's the full list, what each document is for, and an honest look at the three ways to get them.

The 14 policies

Eleven Core Module policies plus the three introduced by the SIL Practice Standards (the last three in the table). An auditor doesn't just check they exist — they check the policy describes your service and that workers follow it.

Policy	What it has to prove
Incident Management Policy & Procedure	How incidents are recognised, recorded, reported and learned from — the most-sampled policy in any audit.
Complaints Management Policy & Procedure	A real pathway for participants and families to complain, and evidence complaints change things.
Risk Management Policy & Procedure	Service-level risk thinking: identification, rating, controls, review.
Privacy & Dignity Policy	Handling personal information and treating participants with dignity in their own home.
Code of Conduct Implementation Policy	How the NDIS Code of Conduct is applied, trained and enforced in your service.
Safe Environment Policy	Keeping dwellings and work practices safe for participants and workers.
Human Resource Management Policy	Screening, qualifications, induction, supervision — evidence your workers are safe and competent.
Continuity of Supports Policy	What happens when a worker is sick, a roster fails, or you exit a participant.
Emergency & Disaster Management Plan	Service-level planning for fires, floods, outbreaks and utility failures.
Infection Prevention & Control Policy	Standard precautions and outbreak response for shared living.
Medication Management Policy & Procedure	Safe storage, administration, records and error response — if you support medication.
Supported Decision-Making Policy	SIL Practice Standards: how workers support participants to make their own decisions.
Safeguarding Policy	SIL Practice Standards: proactive protection from harm, abuse, neglect and exploitation.
Practice Governance Policy	SIL Practice Standards: who owns quality and safety of practice, and how it’s overseen.

The 6 registers

Registers are where audits are won or lost: a policy says what you do, a register proves you did it. Empty registers are as suspicious as messy ones.

Register	What it evidences
Incident Register	Every incident, its category, response and follow-up — auditors reconcile it against shift notes.
Complaints Register	Complaints received, actions taken, outcomes fed back.
Risk Register	Live service risks with ratings and controls, reviewed on a schedule.
Training & CPD Log	Who has been trained in what, when — mapped to your competency framework.
Expiry Tracker	Worker screening, insurance, first aid — the expiries that cause instant findings.
Restrictive Practices Register	Any regulated restrictive practice, its authorisation, and monthly reporting (incl. nil reports).

Participant & service documents

These scale with participants — one support plan, risk assessment and PEEP per person (and compatibility assessments per shared dwelling). This is the part static template kits handle worst, because none of it can be generic.

Document	Why it exists
SIL Service Agreement (tenancy separated from support)	The support-side agreement — deliberately separate from housing.
Tenancy / Occupancy Agreement (separate from support)	The housing-side agreement — the final standards require the split.
Your Two Agreements (Easy Read)	Explains the two agreements in accessible language.
Individual Support Plan	Per participant: goals, supports, preferences — the anchor document.
Participant Risk Assessment	Per participant: risks and controls specific to the person and dwelling.
Personal Emergency Evacuation Plan (PEEP)	Per participant, per dwelling: how this person gets out in an emergency.
Participant Compatibility Assessment	For shared dwellings: whether residents can safely live together.
Communication Profile	How each participant communicates and wants to be communicated with.
Roster of Care — Guide & Worksheet	The staffing/funding map the NDIA and auditors reconcile against plans.
Service Vision, Values & Objectives (per home)	What good support looks like in each home — practice governance evidence.
Worker Training & Competency Framework	The competencies your workers need and how you verify them.
Participant Handbook	Rights, complaints, and what participants can expect from you.
Consent Form	Informed, specific, recorded consent.
Conflict of Interest Declaration	Declared and managed conflicts — especially in family-linked services.

Buy vs build vs software: the honest comparison

	Static template kit	Consultant	Living documents (software)
Typical cost	~$297 one-time	$3,000–$10,000+ (or ~$1,900+GST/yr for subscription document services)	$595 one-time pack (+ optional monthly platform)
Tailored to your service	No — you rewrite every document yourself	Yes — after interviews, over weeks	Yes — generated from your answers in about an hour
When the standards change	You find out yourself, buy again or re-edit	New engagement, new invoice	Affected documents flagged; update and re-download
Registers & reminders	Spreadsheets if included	Not typically ongoing	Live registers with expiry reminders
Risk to watch	Auditors recognise unedited kits instantly	Quality varies; you still own upkeep after handover	You must still read and adapt every document — no tool replaces that

The genuinely bad option isn't any of the three — it's the fourth: arriving at Stage 1 with a half-finished folder. Whatever route you pick, pick it early enough to beat the 1 October 2026 deadline maths.

See your exact document list — free

Two minutes, no sign-up: the quiz maps your services to every policy, register and participant document above, so you know the size of the job.

Take the free quiz

Written by the Clarova regulatory team · Reviewed 2 July 2026 · Sources: NDIS Commission, legislation.gov.au (F2026L00802)

SILReady is built by Clarova, an Australian company. This page is general information, not legal or registration advice — the NDIS Quality and Safeguards Commission is the authoritative source for registration requirements.