Terms of Service
Last updated: 4 July 2026
By using SILReady, you agree to these terms. They're written in plain English on purpose.
SILReady is a product operated by Clarova, an Australian business that builds compliance and registration tools for NDIS providers. In these terms, "we" and "us" mean Clarova.
Who this is for
SILReady is built for NDIS providers (and prospective providers) delivering or preparing to deliver Supported Independent Living (SIL) supports in Australia. It is a tool for your business — not for individual participants, and not personal, legal, or registration advice.
What we provide
SILReady provides general information, template documents, and software tools to help SIL providers prepare for registration and manage day-to-day compliance. We are not lawyers, accountants, registered auditors, or the NDIS Quality and Safeguards Commission, and we are not affiliated with, endorsed by, or acting on behalf of the NDIS or the Commission. Nothing we provide is legal, financial, or professional advice.
Our documents are built around the 2026 SIL Practice Standards, which are final and in force from 1 July 2026 (instruments made 24 June 2026 — F2026L00802 on legislation.gov.au). You must still review every document against the published standards and your own circumstances before relying on it — the NDIS Quality and Safeguards Commission remains the authoritative source.
What we don't promise
- We don't guarantee registration, certification, or any audit outcome. Commission decisions depend on your business, your evidence, and how you actually work — not just your documents.
- We don't guarantee the templates or tools are complete or current for your situation. Requirements change and vary by support type and state/territory. You are responsible for reviewing every document against the current standards before use.
- AI-assisted features are advisory only. They help you draft and check your own material; they do not provide regulatory rulings and can make mistakes. You must review AI output before relying on it.
- You are responsible for the accuracy of the information you enter — it flows straight into your documents and registers.
Our products
One-time document pack — $595 AUD. Unlocks the wizard and your full personalised document pack as editable Word files, for your own business, indefinitely.
New SIL Standards Top-Up — $229 AUD. A smaller one-time pack containing only the documents created or revised by the 2026 SIL Practice Standards, for providers who already hold the rest. Not a full pack.
Compliance subscription — from $79 to $449 AUD per month (plus custom Enterprise pricing). Adds live registers, expiry reminders, AI-assisted policy tailoring and record checks, and team features, priced by the number of SIL participants you support. Billed monthly via Stripe; cancel anytime — access continues to the end of the paid period. Fair-use limits apply to AI checks per your plan.
Prices are in Australian dollars. Where GST applies, prices are shown and charged inclusive of GST, and we'll issue a tax invoice for each purchase.
You may not resell, redistribute, or share the templates or your generated documents with other businesses.
Refunds
Your rights under the Australian Consumer Law (ACL) are not limited by anything in these terms. In addition, for the one-time pack and top-up, if you email tessadewhirst2@gmail.com within 14 days of purchase and before you generate or download your documents, we will refund you in full. Once documents have been generated and downloaded, the digital product has been delivered, so refunds beyond your ACL rights are at our discretion. Subscriptions can be cancelled anytime and are not pro-rated, except as required by the ACL.
Fair use
Don't use the service to break the law, infringe others' rights, or attempt to access other users' data. We may suspend accounts that do.
Liability
To the extent permitted by law, and subject to your rights under the ACL, our liability is capped at the amount you paid us in the 12 months before the claim. We're not liable for indirect losses, including failed audits, registration refusals, or regulatory action.
Where the ACL applies and the law permits us to limit our liability for failing to meet a consumer guarantee — for goods or services not of a kind ordinarily acquired for personal, domestic or household use — our liability for that failure is limited, at our option, to re-supplying the service (or the goods), or paying the cost of having it re-supplied. Nothing in these terms excludes, restricts or modifies any consumer guarantee or other right you have under the ACL that cannot lawfully be excluded.
Changes
We may update these terms. If a change materially reduces your rights, we'll give you at least 30 days' notice by email before it takes effect. If you don't accept the change, you may cancel before it takes effect, and we'll refund any pre-paid subscription fees for the unused part of your current period. Minor changes — clarifications, or new features that don't reduce your rights — take effect when we post the updated terms.
Governing law
These terms are governed by the laws in force in New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts that hear appeals from them.
Resolving disputes
If something goes wrong, please contact us first at tessadewhirst2@gmail.com — most issues are sorted out quickly that way. If we can't resolve it between us, either of us may take the matter to court. Nothing here limits your rights under the ACL or your ability to raise a concern with a regulator or the Office of the Australian Information Commissioner.
General
These terms, together with our Privacy Policy, are the entire agreement between you and us about SILReady, and replace any earlier understanding. If any part is found to be unenforceable, the rest keeps applying. You may not transfer your rights under these terms without our consent; we may transfer ours to a related entity or to a buyer of the business, on notice to you.