Terms of Service
Last updated: 21 June 2026
By using SILReady, you agree to these terms. They're written in plain English on purpose.
SILReady is a product operated by Clarova, an Australian business that builds compliance and registration tools for NDIS providers. In these terms, "we" and "us" mean Clarova.
Who this is for
SILReady is built for NDIS providers (and prospective providers) delivering or preparing to deliver Supported Independent Living (SIL) supports in Australia. It is a tool for your business — not for individual participants, and not personal, legal, or registration advice.
What we provide
SILReady provides general information, template documents, and software tools to help SIL providers prepare for registration and manage day-to-day compliance. We are not lawyers, accountants, registered auditors, or the NDIS Quality and Safeguards Commission, and we are not affiliated with, endorsed by, or acting on behalf of the NDIS or the Commission. Nothing we provide is legal, financial, or professional advice.
Some of our documents are built around the 2026 SIL Practice Standards, which were still in draft at the time of writing. You must review every document against the final published standards and your own circumstances before relying on it.
What we don't promise
- We don't guarantee registration, certification, or any audit outcome. Commission decisions depend on your business, your evidence, and how you actually work — not just your documents.
- We don't guarantee the templates or tools are complete or current for your situation. Requirements change and vary by support type and state/territory. You are responsible for reviewing every document against the current standards before use.
- AI-assisted features are advisory only. They help you draft and check your own material; they do not provide regulatory rulings and can make mistakes. You must review AI output before relying on it.
- You are responsible for the accuracy of the information you enter — it flows straight into your documents and registers.
Our products
One-time document pack — $595 AUD. Unlocks the wizard and your full personalised document pack as editable Word files, for your own business, indefinitely.
New SIL Standards Top-Up — $229 AUD. A smaller one-time pack containing only the documents created or revised by the 2026 SIL Practice Standards, for providers who already hold the rest. Not a full pack.
Compliance subscription — from $79 to $449 AUD per month (plus custom Enterprise pricing). Adds live registers, expiry reminders, AI-assisted policy tailoring and record checks, and team features, priced by the number of SIL participants you support. Billed monthly via Stripe; cancel anytime — access continues to the end of the paid period. Fair-use limits apply to AI checks per your plan.
You may not resell, redistribute, or share the templates or your generated documents with other businesses.
Refunds
Your rights under the Australian Consumer Law (ACL) are not limited by anything in these terms. In addition, for the one-time pack and top-up, if you email tessadewhirst2@gmail.com within 14 days of purchase and before you generate or download your documents, we will refund you in full. Once documents have been generated and downloaded, the digital product has been delivered, so refunds beyond your ACL rights are at our discretion. Subscriptions can be cancelled anytime and are not pro-rated, except as required by the ACL.
Fair use
Don't use the service to break the law, infringe others' rights, or attempt to access other users' data. We may suspend accounts that do.
Liability
To the extent permitted by law, and subject to your rights under the ACL, our liability is capped at the amount you paid us in the 12 months before the claim. We're not liable for indirect losses, including failed audits, registration refusals, or regulatory action.
Changes
We may update these terms; we'll email account holders about material changes. Continued use after changes means acceptance.